Affiliate Program Terms & Conditions

Background. “Ambassador” describes many different types of promotional marketing relationships, including those with individuals, brands, companies, and other organizations.

 

Once you are approved, you will be able to join our exclusive community of influential Ambassador and start promoting our products and/or services to your followers and fans

 

As an Ambassador, you agree to promote the Company’s products and/or services in exchange for a predetermined commission of the sales you directly have a hand in generating. Once you are enrolled in our Ambassador Program, we will provide you with a unique link (“Ambassador Link”) and/or code (“Discount Code”) through our Ambassador Marketing Platform of choice. An Ambassador Marketing Platform (e.g., Refersion, UpPromote, ReferralCandy, and many others) is an easily accessible and user-friendly technology that allows the Company to track Ambassador sales and promptly pay you in an efficient way. The Ambassador Link is a hyperlink or web URL that contains cookies and other tracking identifiers that allow our Ambassador Marketing Platform to track the sales you help generate. When someone makes a purchase using your Ambassador Link, we are able to track and pay you a commission on that sale as detailed in this Agreement. It’s that simple!

 

Eligibility to Participate in Program. Our Program is only open to approved Ambassador who are at least 18 years of age or older. Along with any of the terms laid out in this Agreement and our Website, you must also have an account/accounts on Instagram/Facebook/TikTok/etc. You must have a PayPal/checking/etc. account in order to participate in our program. You agree to provide us with any information necessary to verify your eligibility.

 

Commission + Payment Terms. Ambassador Commission (“Commission”) rates are set by the Company and are based on a percentage of the total sale. Our Commission rates are paid out at 10% of the total sale you have generated for the Company as evidenced by the trackable metrics associated with your Ambassador Link. Total sale is based on the amount actually received by the Company and does not include taxes and shipping, where applicable. You are responsible for conversion rates and operating costs assessed by third-party payment processors (such as PayPal).

 

We process Commission payments once per month on the 1st of the month / according to the schedule you selected on the Ambassador Marketing Platform dashboard, with payment issued by check/direct deposit / according to the method of payment you selected on the Ambassador Marketing Platform dashboard. Payments become due to the Ambassador no sooner than the next calendar pay cycle after the sale is generated and finalized. All payments will be made in United States Dollars (USD). 

You are responsible for any and all taxes owed on Commissions received. If there is a Chargeback by the purchaser or resultant refund issued on the sale, your Commission will be charged back as well at any point up to 60 days after the sale. If any excess payment is made to you, we reserve the right to adjust or offset the future earnings until the same has been repaid to the Company.

 

 

Ambassador Link Intentions + Prohibited Uses. Your Ambassador Link and Discount Code are intended to be used for your referral audience only. You are not allowed to use your own AmbassadorLink or Discount Code for any purchases you personally make and cannot register yourself as a referral / Remember, you have an Ambassador Link and Discount Code that you can use for your purchases as part of your participation in our Program.

 

As an Ambassador, your Ambassador Link and Discount Code should only be displayed on websites and assets—such as social media, blog posts, email newsletters, and more—that are owned and operated by you. You are not allowed to share or display your Ambassador Link or Discount Code on any third-party websites without prior written consent. You are not allowed to post your Ambassador Link or Discount Code on any asset not owned by you (for example, in the comments section of another person’s social media page). In the event that a potential customer is interested in hearing more about our products and possibly making a purchase through you, please communicate with them directly and privately after you have express permission to send your Ambassador Link and/or Discount Code, as laid out in this Agreement.

 

Ambassador Link + Tracking Technologies. You are required to make sure that your Ambassador Link, Discount Code, and any other applicable tracking technologies are working and configured correctly. If you have any issues configuring your link, please notify the Company immediately at hello@maneluxe.com. The Company is not liable to you for missed or lost commissions due to your Ambassador Link or Discount Code not functioning properly.

 

 

Ambassador Contact Information. You are solely responsible for providing your complete and up-to-date contact information—including an email address, physical address, and payment preferences—and immediately updating the same in our system should any of this information change. Your delay in updating or providing correct information is grounds for us to terminate this Agreement as it can result in a delay of you receiving payment or us being able to reach you about important matters. You can update your information by emailing us at: hello@maneluxe.com for affiliate support / through your Ambassador Marketing Platform dashboard. 

 

Ambassador Login Credentials. Your login credentials (including your username and password) are unique to you and must be held as confidential, meaning they cannot be shared with any third party. You should be the only person logging into our system using these login credentials. You agree to indemnify and hold harmless the Company for any actions taken by someone using your username and password in our systems including, but not limited to, any data breach or other claims arising out of the use of your login credentials. The Company is not responsible for any loss you sustain as a result of stolen or misused Affiliate login credentials. You agree to notify the Company immediately upon first notice of any data breach or if your Affiliate login credentials have been stolen or misused.

 

Company Email Communication. By enrolling as an Ambassador, you agree to receive email communications from the Company including, but not limited to, information regarding Ambassador Programs and Payments, newsletters, and other marketing materials. It is your responsibility to ensure that you receive our emails and that they are included in your safe-sender list so they are not filtered to spam. You understand that if you unsubscribe from our Company’s or subsidiaries’ email list, you may no longer receive email communication regarding the Ambassador Program at all. You agree that you will be deemed to have received our communication if the communication is sent to the last email address you have on file with our Company.

 

Ambassador Assurances. You agree and understand that you are bound by the Federal Trade Commission (“FTC”) endorsement and advertising guidelines when promoting our Company. You must clearly state on any display of your Ambassador Link or Discount Code that you are an “Affiliate” or “Brand Ambassador” and “may earn commission from qualifying purchases” in accordance with the FTC’s guidelines. To read the full overview from the FTC on their guidelines, follow the link here. 

 

You also agree and understand that the Company has a no tolerance policy regarding spam and unsolicited bulk email (“spam”). You must comply with all State and Federal laws prohibiting spam. A violation of this clause is considered a material breach of this agreement, meaning you will be immediately terminated as an Ambassador and forfeit all unpaid commissions as a result. It is up to the Company’s sole discretion to determine what content or submission is considered “spam.” 

 

Code of Conduct. You agree to comply with the Code of Conduct described in Exhibit A, as well as any other policies provided to you by the Company.

Schedule. You agree to adhere to the schedule provided in the Statement of Work, and understand that you must submit all Deliverables to the Company for review and approval no less than 7 business days prior to the scheduled posting date set out in the SOW. We will issue our acceptance or notify you of any necessary revisions no more than 7 business days after receiving each Deliverable. All content must be approved at least 4 business days before the Campaign begins, unless otherwise stated by Company or agreed upon by both Parties.

Compliance. You understand that all Deliverables will be inspected for compliance with this Agreement.

 We have the right to immediately remedy any non-compliant Deliverables by:

● Requiring you to immediately take down the post and revise it based on our requests and Company standards in compliance with this Agreement. 

● Reserving payment of all or a portion of the fees until the Deliverable is revised to Company standards in compliance with this Agreement.

● Electing to terminate this Agreement due to your material breach of this contract.

 

Intellectual Property Usage. We may provide certain logos, text, images, videos, and other materials (“Assets”) directly or through our Ambassador Marketing Platform to facilitate your collaboration with us as an Affiliate of the Company.

 

You are allowed to:

● Use any of the Company’s Assets that we provide to you for the sole purpose of promoting our products and/or services through this Ambassador Program. Any materials that are not specifically shared in this manner are not allowed to be used as promotion for this Program.

● Use the Company’s Assets on your website or social media pages provided you adhere to the requirements in this Agreement. 

● Use the Company’s Assets in posts, captions, headers, or images contained on your website or for platforms such as social media for the purpose of promoting our products and/or services in what would reasonably be considered good taste. 

● Resize Company’s logos or images provided you maintain their original aspect ratio.

● Run social media ads on Facebook, Instagram, Pinterest, TikTok, etc. for the purpose of promoting our goods and services. Any social media advertising platforms that are not expressly permitted here will be subject to written approval by our Company before actions can be made.

 

You may request additional brand Assets from us by contacting us at hello@maneluxe.com for affiliate support.

 

You are not allowed to:

● Use the Company’s brand name, including any variations, or Assets in the purchasing or naming of web domains, social media handles, pages, groups, profile pictures, promotional materials, or any variation. 

● Use your Ambassador Link and/or your Discount Code for the purpose of advertising through a search engine, pay-per-click campaign, on a third-party website, or through any other marketing channel.

● Use foul language or profanity that would detrimentally harm the Company’s brand image or business. 

● Advertise or share our products and services or any Company Assets on any site that contains or promotes illegal activities, sexually explicit material, violence, racist, or discriminatory material. 

 

You are required to: 

● Make it reasonably clear that you are a third party endorsing and/or promoting our products and services.

● Use due diligence when you are promoting our products so you are not out of alignment with the core values or mission of our Company.

 

If you have any questions regarding use of our Assets, contact us at hello@maneluxe.com for affiliate support.

Intellectual Property Ownership. You understand and agree that the Company retains all rights, title, and interest to any Assets made available to you under this Agreement, including any business strategies, business practices, and all other proprietary information (collectively, the “Property”) that may become known to you through your position as an Affiliate. Nothing in this Agreement transfers any Property ownership beyond the limited scope described in this section, and we reserve all rights not expressly granted to you. Permission to use our Property in a way that is consistent with the terms of this Agreement does not grant you intellectual property ownership in or the general right to modify the Property, and in no way expands the limited usages provided in this Agreement.

 

Affiliate Warranties. By entering into this Agreement, you acknowledge and agree that:

● You will participate in our Ambassador Program according to the terms and conditions in this Agreement;

● Your participation in this Ambassador Program does not and will not violate any rules, regulations, licenses, or other contractual agreements;

● You are not legally prohibited from entering into this Agreement;

● You have independently evaluated the desirability of participating in this Ambassador Program based solely on statements contained in this Agreement;

● You will comply with all U.S. import and export restrictions as they may apply to goods, software, technology, and services; 

● You are not the subject of of U.S. or other sanctions; 

● The information you provide in connection with this Agreement is true and accurate.

 

No Company Warranties. We strive to ensure that information is published correctly on the Website and that the Website is frequently updated so any errors are corrected regularly. However, any of the content on the Website may, at any given time, be incorrect or out-of-date. We reserve the right to make changes to our Product prices, specifications, processes, Promotions, availability, and to the Website as a whole at any time. The Website, its contents and related information, and Products are provided on an “As-Is” basis without any warranties, whether expressed or implied, including without limitation warranties of title; merchantability; fitness for a particular use; or any rights or licenses in this Agreement. The Company makes no warranty as to the accuracy and reliability of information set forth in the Products, the Website, and Company-related documentation and any other Company information. 

 

No Guarantees of Income. While we hope this Ambassador relationship is fruitful for both Parties, we make no claims or guarantees as to the income you will generate or the financial gains you may receive as a result of your participation in this Ambassador Program.

 

 

Limitation of Liability. We are in no way liable to you or any other third party for any and all damages including, but not limited to, loss of use, revenue, value, or profit; loss of data; or punitive or exemplary damages or those resulting from negligence relating to this Agreement, regardless of whether we were advised of the possibility of such damages, the foreseeable nature of the damages, and the legal or equitable theory upon which the claim for damages is based.

 

This Limitation of Liability provision does not purport to affect any liability that cannot be excluded or limited under the law.

 

Interruptions. Due to the unpredictable nature of the Internet and technology-based services, your access and use of our Website may at times be interrupted or delayed. Neither the Company nor its service providers make any warranties regarding the accuracy, reliability, or correctness of our Website, domain, and/or other services related to and dependent upon our Website and/or domain. You understand that the Company is not liable for any delays, interruptions, or periods of inaccessibility of the Website and other related services. Rest assured we will work promptly to resolve any technological issues affecting our Company and the use of our Website and/or domain. If you encounter any issues, please let us know at hello@maneluxe.com Thank you. 

 

Security. While we take data security very seriously and have taken steps to safeguard all of the information you have shared with us by which you may be personally identified (“Personal Information”), you acknowledge that sharing Personal Information is inherently risky. You understand and agree that we will not be responsible or liable for any losses you may sustain as a result of unauthorized access by a third-party or circumvention of any privacy settings or security measures contained on the Website.

 

Consent to Use. By submitting reviews, images, comments, testimonials, or tags (“Submissions”) to us on any platform including, but not limited to social media and online reviews, you are by default granting us a commercial license and voluntarily releasing us to use your Submissions for any reasonable future business use.

 

Independent Contractor Status. As an Ambassador, you are an independent contractor of the Company, meaning your working relationship with the company is not to be misconstrued as formal employment or a business partnership in any venture. We may request tax information from you for the purpose of income reporting dependent on your earnings, and you agree to provide us with that information immediately upon request. 

 

Term + Termination. This Agreement is effective on the Effective Date and will continue until otherwise terminated. Both Parties reserve the right to terminate this Agreement at any time without notice. If Agreement is terminated by the Ambassador}, all outstanding Commissions due to the Affiliate will be paid 7 days after the refund period}. If any chargebacks are issued after the Commission is paid, the Ambassador will be issued an invoice for the full amount charged back. Terminating this Agreement does not terminate any confidentiality, non-disclosure, and/or other existing non-compete agreements between the Parties. If the Agreement is terminated by the Company due to breach by the Affiliate, we reserve the right to retain any unpaid Commission earned that were otherwise owed to the Affiliate.  

 

If an Ambassador Link and/or Discount Code provided to the Ambassador has not been utilized during any consecutive 30 day period, the Company reserves the right to terminate this Agreement due to inactivity. If the Affiliate is terminated due to inactivity and is accepted to be an Affiliate again at some time in the future, only the terms and conditions of the Affiliate Program that are in place at the time you re-join our Ambassador Program will apply.

 

Changing Terms. We reserve the right to update and revise the terms of this Agreement at any time without notice to you. Your continued participation in our Ambassador Program after we have updated the terms of this Agreement indicates your acceptance and agreement to these changes.

 

Binding Arbitration. In the event there is a dispute between the Parties that cannot be brought to an amicable mutual understanding, the Parties understand and agree that such dispute will be handled through binding arbitration in alignment with the rules of the American Arbitration Association. The Parties understand that they will be bound by any decision rendered by the arbitrator and/or arbitration proceedings. The arbitration itself will be held in Sonoma County, CA. If the arbitration is unable to move forward in the designated jurisdiction, the Company will unilaterally elect another venue for the arbitration. The Parties will equally share in the costs and expenses of arbitration and any related proceedings.

 

Choice of Law. This Agreement and the Parties’ relationship are governed by the laws of California. In the event of conflicting laws, the laws of California will control.

 

Notice. We may provide notice to you by: (i) sending a message to the email address provided by you, or (ii) by posting to the Website. Notices sent by email will be effective at the time of sending and notices posted to the Website will be effective upon posting. You may provide notice to the Company by certified mail to MANE LUXE, LLC 626 McClelland Dr., Windsor, CA 95492. Notices provided by certified mail will be effective upon actual receipt of the notice.

 

Indemnification. Any use of our Website is strictly voluntary, and you agree, in all cases, to defend, indemnify, and hold harmless the Company, its affiliates, agents, directors, employees, other representatives, and assigns from against all claims, lawsuits, monetary damages or expenses (including reasonable legal fees), settlements, judgments, awards, and the like arising from or related to your use of our Website and any information contained within, including your failure to secure your login credentials and password.

 

Non-Disparagement. Affiliates are not allowed to disparage or misrepresent the Company or any of its subsidiaries. This clause will survive termination of the agreement by either party.

Confidentiality. You understand that we may share some information about our MANE LUXE, the Company’s strategies, the terms of our Affiliate Program, or other information that is not available to the public, confidential, or proprietary in nature (collectively, the "Confidential Information"). You agree to: 

● Protect and safeguard the Confidential Information disclosed to you or otherwise made known to you; 

● Use the Confidential Information only in connection with the Affiliate Program and in a way that follows the FTC guidelines and terms of this Agreement;

● Refrain from using the Confidential Information in any way that would be detrimental to the Company; and 

● Only disclose the Confidential Information to your employees or other representatives on a need-to-know basis. 

 

You understand and agree that your obligations under this provision survive termination of this Agreement by either party.

 

Counterparts. This Agreement may be executed separately by the Parties but together are considered one and the same agreement.

 

Severability + No Waiver. If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court with jurisdiction, all other provisions set forth in this Agreement will remain valid and enforceable. By failing to enforce any right or provision of this Agreement, we are not waiving the right or ability to enforce the same rights or provisions in the future. Any right or provision in this Agreement will only be considered waived if done so in writing by an authorized representative of the Company.

 

Force Majeure. For any failure or delay by the Company in approving or requesting revisions to the Deliverables in a timely manner, or in performing any other term of this Agreement, caused by or resulting from acts or circumstances beyond our reasonable control, we will not be liable or responsible to the Affiliate and will not be considered a breach of this Agreement. Such acts or circumstances beyond our reasonable control could include, without limitation, acts of God, fire, flood, earthquake, natural disasters, cyber-attacks, terrorism, revolution, insurrection, civil unrest, national emergency, epidemic, pandemic, labor disputes, supply chain restraints or delays in obtaining suitable materials, materials breakdown, telecommunications breakdown, or power outage.

 

Transfer + Assignment. You may not transfer or assign any of your rights under this Agreement to any third party without the express written consent of the Company. 

 

Headings for Convenience Only. The headings in this Agreement are included for convenience and reference, and are not meant to describe, define, or limit the scope or intent of any provision.

 

Entire Agreement + All Rights Reserved. In concluding this Agreement, you understand and acknowledge that this Agreement constitutes the final agreement and supersedes all previous conversations, understandings, and agreements. The Company reserves any and all rights not expressly granted in this Agreement.

 

If this Agreement accurately reflects our shared understanding of the terms of our collaboration, please sign and return as indicated.

 

 

CODE OF CONDUCT

As a Brand Ambassador for Mane Luxe, you must stand by and follow the standards expressed in this Code of Conduct when communicating about our services in any form of media, including promotional messages, photos, videos, and other communications on social media.

 

You may not:

● Make disparaging statements about the Company or any of our brand, product or services;

● Make any claims about our competitors’ brands/products/service that are not true, verifiable, or backed by evidence;

● Construe yourself as an employee or representative of the Company in any way; 

● Defame or infringe upon the intellectual property or reputation of any third parties;

● Engage in communications that are intended to or result in creating a hostile or intimidating environment for any party; 

● Promote or engage in discrimination of any protected class or people group;

● Use obscene or offensive language, including and without limitation to personal insults, slurs, and hate speech;

● Promote unsafe behavior that involves our customers or other individuals with or without their knowledge;

● Create or manipulate follower counts or engagement on social media platforms by buying followers, using bots to simulate engagement, posting false sponsored content, or through any other method.

STATEMENT OF WORK

This Statement of Work (SOW) lays out the terms and scope of your involvement in our MANE LUXE Campaign as a Brand Ambassador. All work performed under this SOW is subject to the terms and conditions of the Brand Influencer Agreement.

Deliverables

You agree to work with us as a Brand Influencer to deliver the following content: 

● 1 posts/videos/other content type] for [Instagram/TikTok/Youtube/platform per week

● Posted no more than 7 days apart

● Provide perspective and recommendation to stylists based on expertise and experience. 

● #maneluxe #maneluxemethod

● Posts must stay up for at least 90 days after publishing. Each video must be custom. Repurposing an Instagram video for TikTok or vice versa is not permitted.

 

 

Products/Services

We will be providing the following Mane Luxe Training free-of-charge to assist you in forming your opinions for the Campaign and creating the Deliverables: 1 on 1 training to learn the Mane Luxe Hair Extension Method as well as install Mane Luxe Method for you to experience first hand.

Commission + Payment Terms. Ambassador Commission (“Commission”) rates are set by the Company and are based on a percentage of the total sale. Our Commission rates are paid out at 10% of the total sale you have generated for the Company as evidenced by the trackable metrics associated with your Ambassador Link. Total sale is based on the amount actually received by the Company and does not include taxes and shipping, where applicable. You are responsible for conversion rates and operating costs assessed by third-party payment processors (such as PayPal).

 

We process Commission payments once per month on the 1st of the month / according to the schedule you selected on the Ambassador Marketing Platform dashboard, with payment issued by check/direct deposit / according to the method of payment you selected on the Ambassador Marketing Platform dashboard. Payments become due to the Ambassador no sooner than the next calendar pay cycle after the sale is generated and finalized. All payments will be made in United States Dollars (USD). 

You are responsible for any and all taxes owed on Commissions received. If there is a Chargeback by the purchaser or resultant refund issued on the sale, your Commission will be charged back as well at any point up to 60 days after the sale. If any excess payment is made to you, we reserve the right to adjust or offset the future earnings until the same has been repaid to the Company

 Please indicate your acceptance of this Statement of Work by initialing here: